TCS Recruitment 2022 Hiring Freshers as Service Desk Analyst of Any Degree Graduate

TCS Recruitment 2022 Hiring Freshers as Service Desk Analyst. Candidates with Any degree – 2018/2019/2020/2021/2022 batch graduates can apply. Selected candidates will be working at Bengaluru location. The detailed eligibility and application process are given below.

TCS Recruitment 2022 Details:

Company Website: https://www.tcs.com/

Job Role: Service Desk Analyst

Qualification: Any Degree Graduate

Batch: 2018/2019/2020/2021/2022

Salary: 3.4 LPA (Expected)

Experience: Freshers

Job Location: Bengaluru

Last Date: Apply as soon as possible

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About the job:

TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for:

• Identify and diagnose issues and problems
• Categorize and record reported queries and provide solutions
• Support problem identification
• Advise users on appropriate course of action
• Monitor issues from start to resolution
• Escalate, if needed, unresolved problems to a higher level of support
• Managing one or more customer service or service desk functions.
• Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
• Delivering customer service through multiple channels including human, digital, self-service, and automated.
• Receives and handles requests for service, following agreed procedures.
• Logs incidents and service requests and maintains relevant records:
• Identifies and classifies incident types and service interruptions
• Records incidents cataloging them by symptom and resolution
• Escalates complex or unresolved incidents.
• During change, acts systematically to respond today by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
• Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.
• Maintains records, informs users about the process and advises relevant persons of actions taken.
• Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
• Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.

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Minimum Qualification:

15 years of full-time education

Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

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How to Apply TCS Recruitment 2022 ?

All interested and eligible candidates can apply for this position online by the following link as soon as possible.

To Apply: Click here