Deloitte Fresher Recruitment for Technical Support – Associate Analyst. Candidates with Any Degree can apply for this position. Selected candidates will be working at Hyderabad location. The detailed eligibility and application process are given in below.
Deloitte Fresher Recruitment Details:
Company Website: www2.deloitte.com
Job Role: Technical Support – Associate Analyst
Qualification: Any Graduate
Salary: Up to 4.5 LPA (Expected)
Last Date: ASAP
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Work you’ll do
- Excellent knowledge on Microsoft Technologies such Outlook 2016, Office 365 and Office 2016, working and troubleshooting experience of Hybrid Environment of On Prem and Exchange Online.
- Knowledge on Active Directory such password reset, Account management, Mailbox and DL management.
- Good to have experience in working on MS Teams, One Note and One Drive for Business, knowledge of Windows Azure functionality for Mobile Device Management will be added advantage
- Should have Knowledge on Microsoft Skype for Business technologies to setup Skype meeting Ad-hoc or planned.
- Exceptional knowledge of performance optimization of Windows laptops, including reconfiguration, maintenance and/or upgrades
- Should possess most updated Knowledge Smartphone OS such as Android and iOS, Email sync on PDA, Hotspot configuration and troubleshooting
- Should provide technical resolution or troubleshooting to the Customers for laptop, printer, MFD and other hardware peripherals
- Good Knowledge of Networking and Internet connectivity issues for desktop & portable systems is a must
- ll applicants must be flexible to work in a 24/7 schedule with split shifts, split week offs and weekend working
- Should be extremely flexible to support our customers from multiple time zones
- Excellent verbal and written communication.
- Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
- Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions.
- Required: Any Graduate
- Excellent written, verbal, listening, analytical skills.
- Easily grasp and communicate complex ideas.
- Excellent problem-solving skills.
- Knowledge of MS Office 2010, 2013 including Outlook.
- Knowledge of computer hardware and software.
- Knowledge of Operating Systems like Windows 10 and MacOS.
- Knowledge of network and internet.
How To Apply for Deloitte Customer Support Analyst ?
Eligible candidates can apply for this Deloitte Careers drive in online by the following the link ASAP.
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