Wipro Off Campus Drive 2022 For Associate – Voice | BE/B.Tech/ME/M.Tech/MCA/BSc/BCA/Any Degree

Wipro Off Campus Drive 2022 Hiring BE/B.Tech/ME/M.Tech/MCA/BSc/BCA graduates for the role of Associate – Voice at Hyderabad location. The detailed eligibility and application process are given below.

Wipro Off Campus Drive 2022 Details:

Company Website: www.wipro.com

Job Role: Associate – Voice

Qualification: BE/B.Tech/ME/M.Tech/MCA/BSc/BCA or Any Degree

Experience: Fresher

Batch:  2018/2019/2020/2021/2022

Salary: Upto 3.5 LPA (Expected)

Location: Hyderabad

Last Date: ASAP

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Role Purpose:

The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.

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Responsibilities:

• Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
• Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
• Update own availability in the RAVE system to ensureproductivity of the process
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
• Follow standard processes and procedures to resolve all clientqueries
• Resolve client queries as per the SLA’s defined in thecontract

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Behavioral Competencies:

• Collaborative working
• Problem solving and decision making
• Attention to Detail
• Execution Excellence
• Client (Internal) Centricity
• Effective Communication

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How to Apply Wipro Off Campus Drive 2022 For Associate – Voice?

All interested and eligible candidates can apply for this position online by the following link as soon as possible.

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