Ciena Careers 2023 Hiring For Global Technical Support Engineer Intern

Ciena Careers 2023: hiring freshers as Global Technical Support Engineer Intern. Candidates with Bachelor’s degree in technical field (e.g. Engineering, Computer Science) at Gurgaon location. The detailed eligibility and application process are given in below.

Details About Ciena Careers 2023:

Company Website : www.ciena.com

Job Role: Global Technical Support Engineer Intern

Qualification: Bachelor’s degree in technical field

Batch: Recent Batches

Experience: Freshers

Salary: ₹4.5 LPA (Expected)

Job Location: Gurugram

Last Date: ASAP

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How You Will Contribute at Ciena Careers:

Provide system level pre & post-sales support for CIENA’s customer base. This includes answering incoming customer calls, testing, troubleshooting and remote technical support for CIENA products.  An understanding of any of the following areas would be beneficial: Network Management systems, data communications protocols including Ethernet and IP networks or fiber optic transport and/or switching protocols.

• Answer incoming calls from our global customers as well as document, validate, and capture adequate information to facilitate a technical investigation
• Respond to customer inquiries and provide remote technical support for issues related to our network management products promptly and professionally via various communication channels (phone, email, chat).
• Troubleshoot and resolve platform issues, performance issues, and configuration problems in a timely manner.
• Provide on-call duties 24×7 and/or work shifts, including public holidays and weekends when the business requires.
• Recover information necessary to escalate reported issues to senior engineers.
• Utilize debug tools as well as lab research to advance customers’ technical problems.
• Provide Customer feedback to Internal teams as appropriate.
• Contribute to the technical knowledgebase (KCS)

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What Does Ciena Expect of You?

• A sense of urgency – what’s important to the customer is equally important to you.  You make getting things done a priority.
• Integrity – you hold yourself to the highest level of personal and professional standards of conduct.
• A commitment to innovation – you continually seek to learn, understand new technologies and ever-changing market conditions, and endeavor to apply that knowledge to Ciena’s advantage.
• You embrace change – thriving in a diverse environment of ever-changing priorities and sometimes stressful situations.
• The flexibility to work independently with minimal supervision as well as part of a broader team.

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The Must Haves for Ciena Careers:

• Must have excellent communications skill with the ability to communicate in the English language both verbal and written.
• Excellent interpersonal skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders.
• Availability for onsite, in-person training and mentoring for a period of approximately 6 months from start date after which a hybrid work model will be possible.
• Customer-oriented mindset with a strong commitment to providing exceptional customer service.
• Ability to work independently and prioritize tasks effectively in a fast-paced environment.
• Ability to analyze, troubleshoot and resolve problems.
• Motivated self-starter with excellent time management skills with a willingness and ability to learn new concepts.
• An understanding of transport and switching systems for telecommunications applications and Optical Networking
• Knowledge of computers, data communications, LINUX, Databases, and IP network experience would be a benefit.
• Ability to deal with stressful situations.

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Good to Have have Ciena Careers:

• Experience in a customer facing role would be an asset.
• Experience in any of the following would be considered an asset:
• Foundational knowledge of network management systems, network protocols (e.g., SNMP), and performance monitoring tools. Basic problem-solving experience with Operating Systems, databases and microservice knowledge Foundational knowledge of the operation of fiber optic transport and/or switching equipment.  Basic problem-solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities. Exposure with system level troubleshooting on Layer 2/4 networks and associated DCN networks

Education for Ciena Careers:

Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience

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How to Apply For Ciena Careers Hiring 2023?

All interested and eligible candidates can apply for Ciena Careers 2023 online by the following link as soon as possible.

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