Fujitsu Off Campus Recruitment Drive hiring for the role of Service Desk Agent for BA, B.Com, BSc & BCA graduates at Pune location. The detailed eligibility and application process are given below.
Job Summary
Details About Fujitsu Careers 2022:
Company Website: www.fujitsu.com
Job Role: Service Desk Agent
Qualification: BA, B.Com, BSc & BCA
Batch: 2022 & 2023
Experience: Fresher
Salary: 2.50 to 3.00 Lacs per Annum
Location: Pune
Last Date: AS Soon As Possible
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About Fujitsu:
Fujitsu Limited is a Japanese multinational information and communications technology equipment and services corporation, established in 1935 and headquartered in Tokyo. Fujitsu is the world’s sixth-largest IT services provider by annual revenue, and the largest in Japan, in 2021. Wikipedia
Job Responsibilities:
- Should be handling Call / Chat / Email Support to end users
- Identifies issues create Service Request or Incident based on the issue type, and provide L1 resolution, on call
- Should flag any priority incidents immediately to the SME
- Ensures Incident records are kept up to date throughout the life of the Incident, additional information is documented as it becomes available, and progress updates/user chases and other actions are taken towards resolution
- Ensures that Incidents which are resolved without leaving the Service Desk are flagged as being a First Time Fix
- Executes required tracking of knowledge base usage and opportunities (voting and rating as required) as well as Sense and Respond activities/actions
- Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Anticipate customer needs and effectively addressing concerns related to their issue or resolution
- Ensures that contingency plans are understood and followed if the Service Desk tool is unavailable
- Identifies new requests that are not Incidents and manage them appropriately
- Monitors auto-generated incidents from event / alert monitoring, ensuring that they are correctly prioritized, and action taken accordingly
- Contacts Resolver groups to progress Incident, Problem and Change chases initiated by the user
- Contacts the user for agreement to close, ensuring the 3 strikes and out policy is employed
- Checks the Incident classification and reset as necessary
- Enters Incident closure details, and mark the Incident as closed, ensuring appropriate closure codes are used
- Understands and operates escalation procedures – escalates and progresses incidents as required whilst keeping the user informed
- Records Incidents/Changes/Service Requests within the Incident Management tool and assigns to the appropriate Resolver
Note: 2 years Bond
PTC Off Campus Recruitment Drive 2022 | B.E/B.Tech/MCA | 7.5 LPA | 2022 Batch
How to Apply Fujitsu Recruitment Off Campus Drive 2022?
All interested and eligible candidates can apply for this position online by the following link as soon as possible
Apply Link: Click here
Note: Company will share the test link to shortlisted students only
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| Jobs By Location | Jobs By Batch | Jobs By Degree |
|---|---|---|
| Bengaluru | 2018 Batch | BE/B.Tech |
| Hyderabad | 2019 Batch | ME/M.Tech |
| Chennai | 2020 Batch | BSC |
| Pune | 2021 Batch | MCA |
| Mumbai | 2022 Batch | BCA |
| Delhi | 2023 Batch | BCOM |
| Noida | 2024 Batch | MSC |
| Gurgaon | 2025 Batch | BBA |