Poshmark Junior Email Support 2026 | Night Shift | Chennai — Apply Now

Poshmark Junior Email Support 2026 hiring is now open! Poshmark, the world’s leading social commerce fashion marketplace, is actively recruiting for a Junior Email Support role (Night Shift) in Chennai, Tamil Nadu. This is an excellent opportunity for freshers and recent graduates with any bachelor’s degree to launch their career in customer support with a globally recognized brand. Read on for complete eligibility details, responsibilities, and how to apply.

Poshmark Junior Email Support 2026 – Full Job Details

About Poshmark

Poshmark is the world’s largest social commerce marketplace dedicated to fashion, with over 165 million registered users across the globe. Founded in 2011 and headquartered in Redwood City, California, Poshmark has transformed the way people buy and sell fashion by combining social networking features with a seamless e-commerce experience. The platform allows users to discover, buy, and sell new and secondhand clothing, shoes, and accessories from both everyday people and top brands. Poshmark operates in the United States, Canada, Australia, India, and several other countries, making it a truly global marketplace. In India, Poshmark has been actively expanding its operations team in Chennai, offering excellent remote work opportunities for customer support professionals.

Role Overview – Junior Email Support (Night Shift)

As a Junior Email Support associate at Poshmark, you will serve as a front-line representative for millions of customers across the Poshmark platform. Working remotely from Chennai on the night shift (9 PM – 6 AM IST), you will handle a high volume of time-sensitive customer inquiries via email using tools like Salesforce. This role is perfect for freshers and recent graduates who want to break into the US-market customer support domain, gain hands-on experience with a global brand, and build a solid foundation for a long-term career in customer experience and e-commerce operations.

Key Responsibilities

• Email-Based Customer Support: Provide prompt and professional front-line customer support exclusively through email channels, addressing customer concerns related to orders, accounts, and platform usage with accuracy and empathy.
• High-Volume Inquiry Management: Triage and respond to high volumes of time-sensitive customer inquiries in a structured, efficient manner while maintaining quality standards and customer satisfaction benchmarks set by Poshmark.
• Order and Account Resolution: Resolve customer issues related to order disputes, account access problems, payment concerns, and product inquiries by thoroughly investigating each case using available internal tools and resources.
• Product and Platform Education: Provide detailed explanations of Poshmark’s platform features, policies, and processes to help customers navigate the marketplace successfully, reducing repeat contacts and improving the overall user experience.
• US-Based Customer Communication: Communicate clearly and professionally with US-based customers in fluent written English, adapting tone and messaging to suit the cultural expectations of the American market.
• Salesforce CRM Operations: Utilize Salesforce or similar customer relationship management (CRM) software to log, track, and resolve customer cases efficiently, ensuring accurate documentation of all interactions for quality and reporting purposes.
• Cross-Team Collaboration: Escalate complex issues to senior team members or relevant internal departments when required, and collaborate with cross-functional teams to drive faster resolution and improved customer outcomes.

Eligibility Criteria

• Educational Qualification: Any Bachelor’s Degree (B.A., B.Sc., B.Com., BBA, BCA, B.Tech, B.E., or equivalent) from a recognized university is eligible.
• Experience: 0 to 2 years of experience in customer service, email support, or community support roles. Freshers and new college graduates are strongly encouraged to apply.
• Technical Skills: Basic computer proficiency and familiarity with email tools required. Prior experience with Salesforce or any CRM platform is preferred but not mandatory.
• Communication Skills: Excellent written English communication skills are essential, with the ability to draft professional, clear, and empathetic responses to US-based customers.
• Location Requirement: Candidates must be based in Chennai or Tamil Nadu, India, as the role is remote but restricted to this geography for operational and compliance reasons.
• Shift Availability: Candidates must be willing and able to work the designated night shift hours of 9:00 PM to 6:00 AM IST, five days a week, consistently.

Selection Process

The Poshmark Junior Email Support 2026 selection process typically includes the following rounds:

• Round 1 – Application Screening: Resume screening to verify eligibility criteria including educational qualification, location (Chennai/Tamil Nadu), and written communication skills.
• Round 2 – Written Assessment: Candidates may be required to complete an online written communication or situational judgment assessment to evaluate email writing ability and customer handling aptitude.
• Round 3 – HR / Operations Interview: A virtual interview with the Poshmark HR or operations team covering communication skills, availability for night shifts, and alignment with Poshmark’s customer-first values.

Salary & Benefits

Poshmark has not disclosed the exact salary for the Junior Email Support (Night Shift) position. Compensation will be competitive and aligned with industry standards for customer support roles in Chennai. In addition to the base salary, employees at Poshmark typically benefit from remote work flexibility, night shift allowances, performance-based incentives, exposure to global e-commerce operations, learning and development opportunities, and the chance to grow within a fast-scaling international tech company.

How to Apply for Poshmark Junior Email Support 2026

1. Click the “Apply Now” button below to go to the official Poshmark careers page.
2. You will be redirected to the Workday application portal for Poshmark.
3. Create a candidate account or log in if you already have one.
4. Complete your profile with accurate academic and professional details.
5. Upload your updated resume in PDF format.
6. Submit the application and note down your application reference number for follow-up.

Note: freshershunt.in is a job information platform. We are not the recruiter. Always verify details on the official Poshmark careers page before applying.

Frequently Asked Questions Poshmark Junior Email Support 2026

Q1. Who is eligible to apply for the Poshmark Junior Email Support 2026 role?

Any candidate holding a Bachelor’s Degree (B.A., B.Sc., B.Com., BBA, BCA, B.Tech, B.E., or equivalent) is eligible to apply. The role accepts freshers with 0 years of experience as well as candidates with up to 2 years of relevant customer service experience. Candidates must be based in Chennai or Tamil Nadu and must be willing to work the night shift (9 PM – 6 AM IST).

Q2. What is the salary offered for the Poshmark Junior Email Support 2026 role?

Poshmark has not disclosed the exact salary for this position. The compensation package will be competitive and aligned with industry standards for customer support professionals in Chennai. Night shift allowances and performance-based incentives may also be part of the overall package.

Q3. What is the work location for the Poshmark Junior Email Support 2026 role?

This is a fully remote (Work From Home) position. However, candidates must be based in Chennai or Tamil Nadu, India, to be considered. The shift timings are 9:00 PM to 6:00 AM IST, five days per week, supporting US-based customers.

Q4. What is the selection process for the Poshmark Junior Email Support 2026?

The selection process typically involves an initial application and resume screening followed by a written communication or assessment test. Shortlisted candidates then appear for a virtual HR or operations interview where night shift availability, communication skills, and customer-handling aptitude are evaluated.

Q5. What is the last date to apply for the Poshmark Junior Email Support 2026?

The exact last date has not been announced. We recommend applying as soon as possible since positions fill up quickly. Click the Apply Now button above to check the current status on the official Poshmark careers page.

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