Google Operations Center Careers 2023 Hiring for Analyst | Bengaluru

Job Location: Bangalore

Last Date: ASAP

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Position responsibilities for Google Operations Center Careers:

• Maintain a positive and professional attitude towards customers.
• Provide support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls).
• Be flexible to work in a 24×7 service environment as per the business needs which might include night and weekend shifts
• Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them.
• Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally.
• Maintain response and resolution speed as defined by SLOs;
• Keep high customer satisfaction scores and follow quality standards in 95% of cases.
• Utilize existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
• Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues.
• Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing.

 

Minimum qualifications

• BTech/BE Information Technology/Computer Science degree/ BCA or BSc computers or equivalent practical experience with a strong academic record
• Excellent verbal and written English language skills
• Strong attention to detail and a proven ability to balance multiple priorities
• 0-18 months experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company

 

Preferred qualifications 

• Front-end web programming experience in HTML or JavaScript, as well as proficiency writing SQL queries
• Basic understanding of networking concepts
• Basic understanding of web protocols such as HTTP, DNS, SSL/TLS, etc
• Ability to go beyond help center articles and understand the technical system to resolve customer queries

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Benefits 

• We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• We support our teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about

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How to Apply for Google Operations Center Careers 2023?