Quick answer: Wipro Service Desk Analyst 2026: Wipro has opened Service Desk Analyst L1 roles in Bengaluru (Job 212199) and Kolkata (Job 212201), posted on 24 October 2026. Analysts are the first point of contact for business users who reach Wipro’s IT service desk by phone, portal, email or chat – logging tickets, fixing common software and hardware issues and escalating the rest within SLA. It is an entry-level IT support role; reported pay is about ₹2–3.5 LPA.
Job Summary
Wipro Service Desk Analyst 2026 – Full Job Details
Wipro Service Desk Analyst 2026 openings are for Level 1 IT support. As an L1 analyst you are the first person a client’s employee talks to when their laptop, email, software or access is not working. You troubleshoot common issues on the spot, log everything in the ticketing tool, and escalate anything you cannot fix to the right team – all within agreed turnaround times.
Both requisitions share the same job description; only the city differs. It is a good starting role for graduates who want to move into IT infrastructure, cloud or ITSM careers.
What you will do
- Respond to user queries from calls, the support portal, emails and chats.
- Learn each client’s applications, processes and commonly used hardware and software.
- Log every ticket accurately in the service desk tool and follow standard procedures.
- Meet the scorecard – turnaround time (TAT), SLA and resolution targets.
- Resolve or escalate issues and keep users updated until closure.
- Maintain resolution logs, MIS reports and documentation, and pass on customer feedback.
Who should apply for Wipro Service Desk Analyst 2026
- Graduates (any IT, computer or related background preferred) who can troubleshoot common PC, email and software issues.
- Good spoken and written English for calls, chats and emails.
- Basic knowledge of Windows, Microsoft 365, networking and ticketing tools (ServiceNow or similar).
- Willing to work in shifts as per client support hours.
Wipro has not listed education, batch or years of experience for these two L1 requisitions. The profile above is our guidance for a Level 1 service desk role, not an official requirement – the recruiter will confirm eligibility.
Wipro Service Desk Analyst 2026 salary
Wipro does not publish pay on these listings. Job portals listing the same L1 role show roughly ₹2–3.5 LPA in Bengaluru (most around ₹3 LPA) and about ₹1.8–3 LPA in Kolkata. Confirm the CTC and shift allowance with HR.
Wipro Service Desk Analyst 2026 selection process (expected)
- Online application and resume screening.
- Communication assessment (versant-style).
- Technical round on basic troubleshooting, OS, networking and ITIL concepts.
- HR round on shifts, location and joining.
How to apply
- Choose your city from the buttons above – Bengaluru or Kolkata.
- Click Apply now on Wipro Careers and create your profile.
- Highlight any IT support, hardware, networking or certification (CompTIA A+, CCNA, ITIL Foundation) on your resume.
- Submit and watch your email for assessment details.
Preparation tips
Be ready to explain how you would fix common issues – a slow PC, no internet, Outlook not syncing, a forgotten password – step by step. Learn ITIL basics such as incident versus request, priority levels and SLAs. Clear, polite communication matters as much as technical answers in service desk interviews.
More Wipro roles: see Wipro Graduate Engineer Trainee 2026 and Cognizant Service Desk posts, or browse Wipro Careers.
Wipro never asks candidates for money. Report suspicious offers to [email protected].
Frequently asked questions
What is the Wipro Service Desk Analyst 2026 role?
A Level 1 IT service desk role (Jobs 212199 and 212201) where you handle user tickets via calls, portal, email and chat, troubleshoot and escalate issues.
Which locations are open?
Bengaluru (Job 212199) and Kolkata (Job 212201).
Can freshers apply?
It is an L1 entry-level role. Wipro has not listed experience, so freshers with good communication and basic IT troubleshooting skills can apply.
What is the mandatory skill?
TIS Service Desk – IT service desk support and ticket handling.
What is the salary?
Wipro has not disclosed it. Job portals show about ₹2–3.5 LPA in Bengaluru and ₹1.8–3 LPA in Kolkata.
Ready to apply?
Read the eligibility above, keep your resume ready, and apply on the official portal only. No fees — ever.
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