Zones Hiring For Service Desk L1 – Fresher | BTech / BE, BCA, MTech, MCA, Bsc / Msc

Zones hiring Service Desk L1 – Fresher of Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, Msc (Computer) – 2021/2022/2023/2024 graduates at Bangalore location. The detailed eligibility and application process are given below.

Zones Off Campus Drive 2025 Details:

Company Website: www.zones.com

Job Role: Service Desk L1 – Fresher

Qualification: Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, Msc (Computer)

Experience: Fresher (0- 0.6 months)

Batch: 2021/ 2022/ 2023/ 2024

Salary: ₹3 to 3.6 LPA (Expected)

Job Location: Bengaluru

Last Date: ASAP

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Position Overview:

Cornerstone Internship 2025 Hiring SDET-Intern

What you’ll do as the (L1- Service Desk):

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
• Experience in Core IT Support, Addressing Clients Worldwide (24*7).
• Experience troubleshooting and configuring desktop hardware and associated peripherals.
• Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
• Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
• Experience working in a fast-paced environment.
• Strong customer service experience.
• Excellent communication skills is must.
• Ability to multitask well.
• Real time Ticket creation and documentation.
• Ability to perform tasks within SLA’s.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers.
• Walk the customer through the problem-solving process.
• Escalate unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information
• Pass on any feedback or suggestions from customers to the appropriate internal team.
• Identify and suggest possible improvements to procedures & KB articles.
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues faster.
• 24/7 rotational shift.

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What you will bring to the team:

• Experience – 0- 0.6 months in IT Support
• Education – Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech,
• MCA, Msc (Computer)
• Reporting – Team Lead

Eurofins Hiring Associate Software Engineer (2024 / 2025 pass out)

How to Apply For Zones Recruitment 2025?

All interested and eligible candidates can apply for this  drive in online by the following link.

Apply Link:  Click here , Link1, Link2 & Link3 

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