Zoho Recruitment 2024: Hiring Technical Support Engineers

Zoho Recruitment 2024: hiring freshers for Technical Support Engineers. Candidates with Bachelor’s/ Master’s Degree are eligible to apply. The detailed eligibility and application process are given below.

Details About Zoho Recruitment 2024:

Company Website: www.zoho.com

Job Role: Technical Support Engineers

Qualification: Bachelor’s/ Master’s or Any Graduate degree

Batch: Any Batches

Experience: Fresher

Work Location: Chennai

Salary: INR 6.8 LPA (Expected)

Last Date: 3rd June, 2024

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Job Description for Zoho Recruitment:

• Answer customer queries about product features and capabilities through phone, e-mail & chat.
• Efficiently troubleshoot technical issues reported by customers and assist them with in-product
  and third party configurations.
• Take ownership of the unresolved cases and coordinate with internal teams to ensure prompt
  resolution.
• Work closely with the Engineering and Product Management teams to escalate critical issues and
  provide suggestions for product enhancement.
• Coordinate with various internal teams during an incident, communicate the status effectively till
  resolution.
• Consistently meet SLA and other key performance metrics.

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Requirements:

• Excellent verbal and written English communication skills
• Attention to detail and a strong desire to learn
• Willingness to work in night shifts and weekend shifts either permanently or on a rotational basis
• Should be flexible with all modes of Support – Email, Live chat and Calls
• Experience in Technical Support Engineer / Customer Success Specialist with an Email Service Provider OR Email Security Software Vendor OR Domain Hosting Provider would be an added advantage.
• Basic knowledge of Networking and Active Directory.

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How to Apply For Zoho Recruitment 2024?

All interested and eligible candidates can apply for Zoho Recruitment 2024 online by the following link as soon as possible.

Apply Link:  Click here

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