Wipro Off Campus Drive 2022 For Production Agent | Any Graduate

Wipro Off Campus Drive hiring for Associate of any graduates from any batch for Kolkata location. The detailed eligibility and application procedure for are given below.

Details About Wipro Off Campus Drive:

Company Website: www.wipro.com

Job Role: Production Agent

Qualification: Any Graduate

Experience: Fresher

Batch: 2018 / 2019/ 2020/ 2021

Salary: 4 LPA (Expected)

Location: Kolkata

Last Date: ASAP

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Job Description:

• Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
• Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
• Update own availability in the RAVE system to ensureproductivity of the process
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
• Follow standard processes and procedures to resolve all clientqueries
• Resolve client queries as per the SLA’s defined in thecontract
• Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
• Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
• Document and analyze call logs to spot most occurring trends toprevent future problems
• Maintain and update self-help documents for customers to speedup resolution time
• Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
• Ensure all product information and disclosures are given toclients before and after the call/email requests
• Avoids legal challenges by complying with service agreements

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How to Apply Wipro Off Campus Drive 2022?

All interested and eligible candidates can apply for this position online by the following link as soon as possible.

To apply: Click here