Wipro Invited Applications for Service Desk Analyst for Any Graduate for at Chennai. Interested and eligible candidates can read more details below.
Wipro IT Service Desk Analyst 2022 Details:
Company Website: www.wipro.com
Job Role: Service Desk Analyst
Qualification: Any Graduate
Batch: Any Batch
Salary: 2.8 to 3.5 LPA (Expected)
Location: Chennai (WFH during Covid)
Last Date: ASAP
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- Respond to queries from all calls, portal, emails, chats fromthe client
- Become familiar with each client and their respectiveapplications/ processes
- Learn fundamental operations of commonly-used software, hardwareand other equipment
- Follow standard service desk operating procedures by accuratelylogging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respectto TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the definedhelpdesk policies and framework
Key points for fresher candidate to prepare for interview:
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
How to Apply Wipro IT Service Desk?
All interested and eligible candidates can apply for this position online by the following link as soon as possible.
To Apply: Click here
Join our Telegram group: Click here