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Razorpay Careers 2024: Hiring Associate Technical Consultant

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Razorpay Careers 2024: hiring freshers for Associate Technical Consultant. Candidates with B.E Computer science degree from reputed college (2023/2024 passout) are eligible to apply. The detailed eligibility and application process are given below.

Razorpay Careers

Details About Razorpay Careers 2024:

Company Website : razorpay.com

Job Role: Associate Technical Consultant

Qualification: BE / B.Tech

Batch: 2023/2024 passout

Experience: Freshers

Salary: ₹ 6 – 10 LPA (Expected)

Job Location: Bengaluru

Last Date: ASAP

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The Role:

The Individual works directly with developers, clients  and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will report to the person heading Technical Support of Business Engineering at Razorpay. This individual will ensure successful resolutions have been provided to our Merchants for the tickets/queries raised by them.

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Roles and Responsibilities for Razorpay Careers:

  • Addressing technical queries on APIs, and Plugins and complete Razorpay product suite.
  • Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams.
  • Identifies irregularities in functionality and unexpected behaviors with Razorpay products and services.
  • Provide timely resolution to merchants assist them with Level 2/3  support team with product knowledge and technical troubleshooting & Debugging skills.
  • Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration.
  • Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant.
  • Act as an  advocate for technical queries and expertise in terms of knowledge for razorpay products, their implementations and usages.
  • Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers.
  • May travel to client sites in order to resolve extremely complex customer and integration issues.

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Mandatory Qualifications:

  • To explain complex information in simple, clear terms to a non-IT personnel.
  • Excellent written and verbal communication skills; good team player; highly motivated self-starter; good relationship builder with strong diplomacy skills.
  • Ability to deal with complex issues and bring it to closure with least dependency.
  • Logical thinker with good analytical and problem-solving skills.
  • Good to have Up-to-date technical knowledge in payment gateway domain.
  • Ability for  in-depth understanding of multiple products and processes.
  • Good interpersonal skills coupled with quick decision making while advising the client or Sales team.
  • Knowledge of at least one frontend  (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go).
  • B.E Computer science degree from reputed college (2023/2024 passout)

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How to Apply For Razorpay Careers Hiring 2024?

All interested and eligible candidates can apply for Razorpay Careers 2024 online by the following link as soon as possible.

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