Oracle Hiring For Technical Analyst 1 – Support

We are excited to hire Technical Solution Analyst I at Oracle Cerner. As Technical Solution Analyst I, you will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. You will communicate effectively verbally and in writing to clients and internal stakeholders. You will document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work based on severity and urgency balancing client and business needs. And, you will collaborate among and across teams to ensure issues are addressed by the appropriate individuals.

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A minimum of four years of related work experience and a bachelor’s degree, including:An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field.

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Preferred Qualifications:

0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management.Knowledge of SQL.Readiness to work during the shift from 5:30 PM to 2:30 AM IST.Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe.

Prospective employees need to be ready to work different shifts and provide on-call support.

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