NEC Careers Hiring For Non Technical Internship – Managed Services

NEC Careers 2023: hiring freshers for Non Technical Internship – Managed Services . Candidates with BA/ BCA/ B.Com/ BBA etc are eligible to apply. The detailed eligibility and application process are given below.

Details About NEC Careers 2023:

Company Website: www.nec.com

Job Role: Non Technical Internship – Managed Services

Qualification: BA/ BCA/ B.Com/ BBA etc

Experience: Freshers

Batch: 2020/2021/2022/ 2023

Salary: 4.3 LPA (Expected)

Location: Noida (Hybrid)

Last Date: ASAP

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Description for NEC Careers: 

The purpose of this role is to provide Service Desk 1st level Technical Support for Incident and Service Request resolution to ICT customers within agreed service levels whilst achieving high customer service and quality standards.

Key Accountabilities for NEC Careers:

• Ensuring the best customer experience by providing superior level of customer service and maximum availability at all times
• Log all incidents, service requests and problems, accurately following the practices defined for each process, including updates to existing tickets
• Diagnose, prioritise, troubleshoot and resolve incidents where possible, or escalate where necessary, within Service Levels, following pre-defined processes accurately in an ITIL environment
• Timely and accurate documentation of work performed, to the standard required and using the systems, processes and/or methods specified.
• Proactively develop knowledge articles to improve the resolution process and increase customer satisfaction in line with continual service improvement strategies
• Meet or exceed all internal KPIs
• Maintain technical and product knowledge and expertise, through research and self-development to ensure support remains efficient, effective and relevant to the business needs of the customer
• Ability to effectively communicate and build relationships with customers
• Provide a high level of technical and operational support to customers, both external and internal
• Excellent and Effective verbal and written communication skills in English Language
• Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills

Genpact Mega Virtual Drive for Content Moderation/ Curation on 6th December 2023

Below are few additional details:

• Stipend Offered-10 k per month
• Duration of Internship-6 months starting immediately (Dec’23 to Jun’24). NOC from college shall be required.
• Internship Location- Noida(Hybrid).
• Qualification-Any non technical grad such as BA/BCA/B.Com/BBA etc with min 60% scores throughout academics & without any active backlog
• Preferred batch-2023/2024
• Students will have to work in shift (Morning, Afternoon and Night). For the same monthly roaster will be prepared.

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