Miratech Careers 2023 Hiring For Trainee (Genesys & BOT Developer)

As a Genesys Project Trainee, you will be an integral part of our Genesys project team, with a structured path that starts with in-depth training. During this training period, you will have the opportunity to work closely with experienced professionals and become well-versed in Genesys technologies, such as Genesys Routing, Workforce Engagement (WWE), and Interactive Voice Response (IVR). As you progress through the training program, you will gain the knowledge and skills necessary to contribute to the success of our projects, ensuring a solid foundation in contact center solutions before actively participating in project work.

Responsibilities for Miratech Careers:

• Active involvement into the training process
• Participation in a project, from working with documentation and requirements to supporting the implemented functionality
• Performing tasks defined by a team lead
• Participation in various tasks and training enhancement
• Communication with customers, project managers and developers

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• 0.5 – 2 years of previous experience in contact center technologies
• A bachelor’s degree in computer science, Information Technology, or a related field is preferred.
• Basic understanding of contact center concepts, including call routing and IVR systems
• Strong analytical and problem-solving skills
• Excellent communication and teamwork skills
• Eagerness to learn and adapt to new technologies and methodologies
• Ability to work independently and as part of a team
• Strong attention to detail and a proactive approach to problem-solving

Previous experience or interest in some of the following:

• Genesys Technologies: Genesys Routing, Genesys Composer, Genesys Rules, Genesys CTI, Genesys SIP, Genesys Orchestration Server (ORS), Genesys Workspace, Genesys e-Services, CC Pulse, GAX (Genesys Administrator Extension), GA (Genesys Administrator), Genesys Framework
• Development and Programming: .NET Framework, Asp.net, C#, SQL server, HTML, XML, AJAX, JavaScript, jQuery, Angular JS,
• Management and Tools: SQL, Configuration Management tools, CI/CD (Git, Jenkins, Maven), Azure DevOps

As a Trainee Bot Developer at Miratech, you will begin your exciting journey in bot development with a dedicated training period. During this training phase, you will be introduced to various aspects of bot development. Following this, you will become an integral part of a team responsible for designing and crafting chatbots, virtual assistants, and conversational AI solutions. These solutions are designed to engage with users, offering information, answering queries, and executing specific tasks. This role is tailored for individuals keen to acquire hands-on experience and knowledge in the field of bot development after completing their training.

This is a unique opportunity for individuals who want to kick-start their career as Bot Developers. You will receive comprehensive training and mentorship to ensure your success in this role.

Responsibilities for Miratech Careers:

• Active involvement into the training process
• Participation in a project, from working with documentation and requirements to supporting the implemented functionality
• Performing tasks defined by a team lead
• Participation in various tasks and training enhancement
• Communication with customers, project managers and developers.

• 0.5 to 2 years of relevant experience in the related field
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A strong passion for bot development and a desire to learn and grow
• Basic understanding of programming languages such as Node.js or JavaScript
• Excellent problem-solving skills and an analytical mindset
• Strong communication and teamwork skills
• Eagerness to adapt to new technologies and methodologies

Previous experience or interest in some of the following:

• Programming Languages and Development Frameworks: Core Java, JAVA/J2EE
• Web Development and Micro-Services: Servlets, JSP, Web-Services, REST based micro-services, Web services integration
• Natural Language Processing and Machine Learning: NLP (Natural Language Processing), NLU (Natural Language Understanding), ML (Machine Learning), Conversational AI, Nuance grammar development
• Continuous Integration and Development Tools: CI/CD (Git, Jenkins, Maven), Agile and Scrum development methodologies, GRAT, GRE

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