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ITC Infotech Recruitment 2023 | Junior Systems Admin | BE/BTECH/MCA | Bangalore!

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ITC Infotech has notificatied about the post of Junior Systems Admin. Candidates from BE/BTECH/MCA can apply for ITC Infotech Recruitment 2023. Interested and eligible candidates can read more details below

ITC Infotech

ITC Infotech Recruitment 2023 Details:

Company Website www.itcinfotech.com
Job Role Junior Systems Admin
Qualification BE/B.Tech/MCA
Batch 2019, 2020, 2021 & 2022
Experience Fresher (0.5-1 Years)
Salary 3.6 LPA (Estimated)
Location Bangalore
Last Date As soon as possible

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Job Description:

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

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Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

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Requirments for ITC Infotech Recruitment

  • Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Applications
  • An ITIL qualification is preferable but not essential. MCP certification would be desirable
  • Knowledge in ServiceNow tool would be desirable
  • Strong troubleshooting knowledge in Wired, Wireless and VPN Network Active Directory and Office applications.
  • Proven experience as a help desk technician or other customer support role (2+years of experience)
  • It is 24 x 7 support. The work can be busy and demanding.
  • Willing to work any shift especially in night shifts and also weekend shifts.
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English and excellent in communication skills
  • Customer-oriented and cool-tempered

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How to Apply for ITC Infotech Recruitment 2023?

All interested and eligible candidates can apply for this ITC Infotech Recruitment 2023 online by the following link by as soon as possible.

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