ITC Infotech is hiring fresh engineering graduates Junior Systems Admin for BE/B.Tech/MCA – CSE,IT,ECE Graduates from 2020/2021 Batch at Bengaluru location. The detailed eligibility criteria and application process are given below.
Details About ITC Infotech Off Campus Drive 2022:
Company Website: www.itcinfotech.com
Job Role: Junior Systems Admin
Qualification: BE/B.Tech/MCA – CSE,IT,ECE
Experience: 0 – 1 Year
Batch: 2020/2021
Salary: 2.6 to 4.5 LPA (Estimated)
Job Location: Bengaluru
Last Date: ASAP
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Job Description
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements:
- Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Applications
- An ITIL qualification is preferable but not essential. MCP certification would be desirable
- Knowledge in ServiceNow tool would be desirable
- Strong troubleshooting knowledge in Wired, Wireless and VPN Network Active Directory and Office applications.
- Proven experience as a help desk technician or other customer support role (2+years of experience)
- It is 24 x 7 support. The work can be busy and demanding.
- Willing to work any shift especially in night shifts and also weekend shifts.
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English and excellent in communication skills
- Customer-oriented and cool-tempered
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How to Apply for ITC Infotech Off Campus 2022?
All interested and eligible candidates can apply for this position online by the following link as soon as possible.
To Apply: Click here