IBM hiring freshers for Network Support Specialist position from B.E/B.Tech/M.E/M.Tech/MCA – 2020&2021 batch graduates across India. The detailed eligibility and application process are given below.
Job Summary
Details About IBM Recruitment:
Company Website: www.ibm.com
Job Role: Network Support Specialist
Qualification: B.E/B.Tech/M.E/M.Tech/MCA
Experience: Fresher
Batch: 2020/2021
Salary: Best in Industry
Job Location: Across India
Last Date: ASAP
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Required Technical and Professional Expertise
- 0 – 1 year of previous experience in a customer support or administration function preferred
- Strong computer skills and good levels of competence various business applications desirable
Responsibilities:
- Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to
- Answers inbound calls
- Attempts first call resolution
- Performs basic troubleshooting
- Routes calls to appropriate department / next level teams
- Manages day-to-day Incident and Service requests
- Provides ticket status to customers as needed
- Performs outbound call campaigns
- Responsible to manage the Service Desk email box and assign emails to appropriate department
- Handles other administrative tasks as requested by line manager
Preferred Technical and Professional Expertise:
- Excellent English language Skills are a must
- Strong customer focus
- Ability to work accurately and meet deadlines
- Attention to detail and accuracy while being able to maintain higher workload
- Professional and articulate
- Effective communicator; able to liaise with confidence with both the internal and external parties
- Flexible
- Reliable
How to Apply for IBM Off Campus Drive 2022?
All interested and eligible candidates can apply for this drive online by the following link.
For more details & To Apply: Click here
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