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IBM Hiring Freshers For Network Support Specialist | 2020/2021 Batch | Across India

IBM hiring freshers for Network Support Specialist position from B.E/B.Tech/M.E/M.Tech/MCA – 2020&2021 batch graduates across India. The detailed eligibility and application process are given below.

ibm

Details About IBM Recruitment:

Company Website: www.ibm.com

Job Role: Network Support Specialist

Qualification: B.E/B.Tech/M.E/M.Tech/MCA

Experience: Fresher

Batch: 2020/2021

Salary: Best in Industry

Job Location: Across India

Last Date: ASAP

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Required Technical and Professional Expertise

  • 0 – 1 year of previous experience in a customer support or administration function preferred
  • Strong computer skills and good levels of competence various business applications desirable

Responsibilities:

  • Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to
  • Answers inbound calls
  • Attempts first call resolution
  • Performs basic troubleshooting
  • Routes calls to appropriate department / next level teams
  • Manages day-to-day Incident and Service requests
  • Provides ticket status to customers as needed
  • Performs outbound call campaigns
  • Responsible to manage the Service Desk email box and assign emails to appropriate department
  • Handles other administrative tasks as requested by line manager

Preferred Technical and Professional Expertise:

  • Excellent English language Skills are a must
  • Strong customer focus
  • Ability to work accurately and meet deadlines
  • Attention to detail and accuracy while being able to maintain higher workload
  • Professional and articulate
  • Effective communicator; able to liaise with confidence with both the internal and external parties
  • Flexible
  • Reliable

How to Apply for IBM Off Campus Drive 2022?

All interested and eligible candidates can apply for this drive online by the following link.

For more details & To Apply: Click here

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