Genpact Mega Virtual Drive hiring for Technical Support- Voice & Process Associate, Non-Voice Role for Any Graduate – 2020/ 2021/ 2022/ 2023/ 2024 batch graduates for Hyderabad & Ahmedabad location. The detailed eligibility and application process are given below.
Job Summary
Genpact Mega Virtual Drive 2024 Details:
Company Website: www.genpact.com
Job Role: Technical Support- Voice & Process Associate, Non-Voice
Qualification: Any Graduate
Experience: Fresher
Batch: 2020/2021/2022/2023/2024
Salary: 2.9 LPA (Estimated)
Location: Hyderabad & Ahmedabad
Drive Date: 3rd January 2025
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Genpact Mega virtual drive for Technical Support- Voice on 3rd January 2025 ||Hyderabad
Date: 3-January- 2024
Time: 12:00 PM – 2:00 PM
Zoom ID: https://genpact.zoom.us/j/8493272357
Location: Hyderabad
Shifts: Flexible with any shift
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities
- Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
- Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues
- Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
- Troubleshoots problems with networks and recommends corrective action
- Attends training courses as required and stay abreast of evolving internal processes and industry developments
- Works in a team environment and assist team members on various issues
- Provides other ad hoc support and duties as assigned
- Works in an environment with competing priorities
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Qualifications we seek in you
Minimum Qualification
- BCA / B Tech / MCA (Computer Graduate) with relevant experience in PC desktop support or technical support experience with client/customer contact
- CCNA Trained / Certified (or Other Network certifications – Cisco, Meraki, etc.)
- Strong knowledge of routing and switching technologies EIGRP, BGP, OSPF, DHCP, DNS, IPSEC, GRE, DMVPN etc.
- Experience on SDWAN technologies Velo cloud (Edge510, 540, 6X0, 800, 2000, 3X00)
- Performing enhanced troubleshooting in the network Cisco, Meraki and SDWAN
- Able to engage with US based ISPs to fix the issue.
- Experience on network monitoring tools like PRTG, SolarWinds
- Configuration of WAN/public IPs on Router, SDWAN, ASA etc.
- Experience on Wireless networks Meraki (MR series) and Cisco AIR
- Experience on firewall technologies FortiGate (80D, 100F, 200E)
- Experience with Computer Telephony Integration (CTI)
- Knowledge on CUCM, Cisco Jabber
- Understanding of VoIP, SIP Protocols
- Experience with administering Cisco Telephony products (Call Manager, Unity, UCCX)
- Experience working with BroadSoft Unified Communications systems preferred
- Experience with administering a Private Branch Exchange (PBX) phone system required
- Experience using a ticketing System such as Clarify, Remedy, or Footprints
Preferred Skill Set
- Minimum CCNA Certified or have worked on Cisco Devices
- Problem solving ability
- Ability to document, track and monitor a problem/issue to a timely resolution
- Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties
- Automotive industry experience (desirable)
- Willing to work in Night shifts (US Process)
Mega Virtual Drive for the role of Process Associate, Non-Voice- English Language on 3rd January 2025|| Ahmedabad Location
Date: 3-January-2025
Zoom ID: https://genpact.zoom.us/j/2344316691
Time: 12:00 PM – 2:00 PM
Job Location: Ahmedabad (Work from office)
Shifts: Flexible with any shift
Responsibilities
- Provide resolution to maintain standards of quality.
- Review content and provide resolution based on prescribed guidelines.
- Recognize trends and patterns and raise issues timely.
- Provide insights to help improve the support to the users.
- Maintain a thorough understanding of process and policies.
- Provide excellent customer service to our customers.
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Qualifications we seek in you
Minimum qualifications
- Any Graduate except Law
- Only Freshers are eligible
- Fluency in English Language
Preferred qualifications
- Effective probing skills and analyzing / understanding skills.
- Problem solving skills with customer centric approach.
- Must be able to work on a flexible schedule (including weekend shift work)
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How to Apply For Genpact Mega Virtual Drive 2024?
All interested and eligible candidates can apply for this drive in online by the following link.
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For More Details Ahmedabad: Click here
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| Jobs By Location | Jobs By Batch | Jobs By Degree |
|---|---|---|
| Bengaluru | 2018 Batch | BE/B.Tech |
| Hyderabad | 2019 Batch | ME/M.Tech |
| Chennai | 2020 Batch | BSC |
| Pune | 2021 Batch | MCA |
| Mumbai | 2022 Batch | BCA |
| Delhi | 2023 Batch | BCOM |
| Noida | 2024 Batch | MSC |
| Gurgaon | 2025 Batch | BBA |