Gartner Careers hiring freshers for Technical Support Specialist role of students who completed degree in Bachelors of Science/ Technology at Gurgaon / Chennai locations. The detailed eligibility and application process are given below.
Details About Gartner Careers Hiring:
Company Website: www.gartner.com
Job Role: Technical Support Specialist
Qualification: Bachelors degree
Salary: ₹ 5.8 Lakhs (Expected)
Location: Gurgaon / Chennai
Last Date: ASAP
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What you’ll do at Gartner Careers:
- Addresses and resolves basic and complex incidents and requests; captures quality data and communicates that data to the rest of the team. Completes follow-up and follow-through on all tickets.
- Manages all incidents and requests to ensure that work is completed and/or handed off properly to the application development team.
- Develops technical skills necessary to resolve as many incidents at the 1stlevel as possible.
- Contributes to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures.
- Identifies, evaluates, promotes, and implements support best practices.
- Grows deeper knowledge of current corporate products, increasing ability to resolve tickets on first contact.
- Uses creativity and innovation to automate and streamline processes and procedures.
What you’ll need:
- Degree in Bachelors of Science/ Technology
- Good communicator, able to clearly and correctly express complex technical concepts in English, both verbally and in writing to support a Global organization.
- Experience with standard Microsoft products and platforms.
- Good problem solving skills
Impact of Role: Expected Results:
- Provides good assistance to all Gartner associates, within defined SLA’s
- Internal client satisfaction feedback is consistently good – high
- All tickets/request/calls/chats are correctly logged, assigned, communicated, and updated with relevant information and escalated as necessary within SLA’s and to Gartner standards
- All Outages are logged, dealt with, escalated and communicated appropriately and in a timely manor
- Accurate technical knowledgebase, documentation, policies, and processes are maintained to a high level
How to Apply for Gartner Careers Hiring Technical Support Specialist?
All interested and eligible candidates can apply for this Gartner Careers Technical Support Specialist online by the following link by as soon as possible.
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