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Fujitsu Off Campus Recruitment Drive For BA, B.Com, BSc & BCA | 2022 & 2023 Batch

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Fujitsu Off Campus Recruitment Drive hiring for the role of Service Desk Agent for BA, B.Com, BSc & BCA graduates at Pune location. The detailed eligibility and application process are given below.Fujitsu

Details About Fujitsu Careers 2022:

Company Website: www.fujitsu.com

Job Role: Service Desk Agent

Qualification: BA, B.Com, BSc & BCA

Batch: 2022 & 2023

ExperienceFresher

Salary: 2.50 to 3.00 Lacs per Annum

Location: Pune

Last Date: AS Soon As Possible

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About Fujitsu:

Fujitsu Limited is a Japanese multinational information and communications technology equipment and services corporation, established in 1935 and headquartered in Tokyo. Fujitsu is the world’s sixth-largest IT services provider by annual revenue, and the largest in Japan, in 2021. Wikipedia

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Job Responsibilities:

  1. Should be handling Call / Chat / Email Support to end users
  2. Identifies issues create Service Request or Incident based on the issue type, and provide L1 resolution, on call
  3. Should flag any priority incidents immediately to the SME
  4. Ensures Incident records are kept up to date throughout the life of the Incident, additional information is documented as it becomes available, and progress updates/user chases and other actions are taken towards resolution
  5. Ensures that Incidents which are resolved without leaving the Service Desk are flagged as being a First Time Fix
  6. Executes required tracking of knowledge base usage and opportunities (voting and rating as required) as well as Sense and Respond activities/actions
  7. Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  8. Anticipate customer needs and effectively addressing concerns related to their issue or resolution
  9. Ensures that contingency plans are understood and followed if the Service Desk tool is unavailable
  10. Identifies new requests that are not Incidents and manage them appropriately
  11. Monitors auto-generated incidents from event / alert monitoring, ensuring that they are correctly prioritized, and action taken accordingly
  12. Contacts Resolver groups to progress Incident, Problem and Change chases initiated by the user
  13. Contacts the user for agreement to close, ensuring the 3 strikes and out policy is employed
  14. Checks the Incident classification and reset as necessary
  15. Enters Incident closure details, and mark the Incident as closed, ensuring appropriate closure codes are used
  16. Understands and operates escalation procedures – escalates and progresses incidents as required whilst keeping the user informed
  17. Records Incidents/Changes/Service Requests within the Incident Management tool and assigns to the appropriate Resolver

Note: 2 years Bond

PTC Off Campus Recruitment Drive 2022 | B.E/B.Tech/MCA | 7.5 LPA | 2022 Batch

How to Apply Fujitsu Recruitment Off Campus Drive 2022?

All interested and eligible candidates can apply for this position online by the following link as soon as possible

Apply Link: Click here

Note: Company will share the test link to shortlisted students only

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