Cognizant Walkin BPO Content Review – Freshers & Experienced

• Process executive: Fresher with Excellent communication/ Basic knowledge in content review.
• Senior process executive: Excellent Communication, Experience in Content Review/ International voice process/ Semi Voice

JOB Role for Cognizant Walkin:

You will need to extract relevant information on Activities, Events and Topics related to Points of Interest / businesses, in-line with provided Training and Policy Guidelines and further manage the process metrics on a daily / weekly and monthly basis.Key Responsibilities

• Conduct thorough secondary research to comprehend various resources for information extraction related to activities and events of the given business.
• Read User reviews and extract the activities that can be performed for those Points of interest or Place topics.
• Refer images and videos to extract activities related to that Place topic.
• Evaluate activities and events, and categorize them into different buckets based on instructions
• Identify relevant / irrelevant aspects related to business category, reviews, queries, etc. used for comparing and rating a place.
• Making sure the tasks allotted are completed within the defined SLA/TAT time.
• Should be able to work independently and understand his/her performance metrics for improvement opportunities.

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Skills required for Cognizant Walkin:

• Communication: English communication skills and interpersonal skills.
• Mandatory competency: Good English comprehension with Logical Ability, Data Interpretation.
• Reading and Comprehension: Person should be able to read and comprehend content given, and establish context with the given task.
• Research skills: Ability to conduct thorough research using Google platform on a variety of pages related to the POIs being evaluated. This includes being able to identify credible sources of information, evaluate the quality, and summarize complex information in a clear and concise way.
• General Awareness: Candidate should have awareness on consumer services such as food & beverages, restaurant, leisure activities, lifestyle and entertainment domains.
• Work timings: Should be able to work in different shifts and locales depending on the business requirement.
• General skills: Attention to detail and accuracy, proficient with computers and MS office / equivalent platforms.

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Qualification & Work Experience for Cognizant Walkin

• Graduate Level (Bachelors Degree)
• 1-2 years of experience (with preference to experience in fields related to research, creative writing, local reviewers, etc.)

Interview Process for Cognizant Walkin:

1. HR Screening
2. Versant Test ( Cut off- 55 & above)
3. Voice & Accent assessment
4. Eye for detail
5. Ops Final interview.

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