Capgemini Exceller | Contact Support Group (CSG) at Coimbatore | Don’t Miss This Opportunity!

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Capgemini Exceller hiring fresher for Contact Support Group (CSG). Candidates must have completed any 3-year diploma / graduation in 2024 only to work at Coimbatore location. The detailed eligibility and application process are given below.

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Capgemini Exceller Off Campus Drive 2024 Details:

Company Website: www.capgemini.com

Job Role: Contact Support Group (CSG)

Qualification: any 3-year diploma / graduation

Experience: Fresher

Batch: 2024

Salary: ₹ 3.25 Lacs (3 LPA + 25k one-time incentive)

Job Location: Coimbatore

Last Date: 22 September 2024 11:59 PM

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Job Description

**Candidates must have an active DigiLocker account and active mobile number linked with their Aadhar Number while applying for this job.**

Note: This drive and these positions are currently open for Women Candidates only

CSG is Capgemini’s Cloud & Infra Services’ (CIS) first line of defense managing IT infrastructure incidents and service requests via Business Intelligence Approach using legacy (email and voice) and digital contact channels (chat, SSP, BOTs, etc.). CSG works in cohesion to offer optimized, proactive, predictive and user centric IT support solutions for Capgemini’s CIS division global customer base.Based on your profile and assessment performance, we would like to offer you an opportunity to be a part of Customer Support Group where you enable speedy and satisfactory incident resolution/escalation to improve the experience of end user. You are required to be flexible in working with clients (24 x 7 rotational shifts) across different Regions and time zones.

Job Description:

  • Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
    • Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
    • Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
    • Service Delivery – Its our service to the customer and delivering what is expected
    • Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
    • CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
    • Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
    • Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
    • Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
  • Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
  • Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
  • Clarify customer requirements
    • Probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy
  • Candidate should not have any backlog at the time of assessment and joining Capgemini

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Desired Skills:

  • Should have excellent communication and English speaking skills
  • Should have good interpersonal skills and ability to perform under pressure
  • Basic computing skills
  • Willing to work in a 24/7 environment
  • Candidates must be open to relocate to any location and work in night shifts

Qualification – 

  • Candidates must have completed any 3-year diploma / graduation in 2024 only

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Please Note – 

  • Only shortlisted candidates will be invited for the assessment / selection process
  • Selection process will be done in virtual mode
  • Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online

Disclaimer: –

By agreeing to participate in the campus recruitment drive you are agreeing to accept the prescribed process of this recruitment and shortlisting or selection is at sole discretion of Capgemini. This participation and registration does not guarantee a call/offer letter, and the same will be based on the positions available across different cities in India among others.

This Position is open only for Indian Citizens.

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How to Apply For Capgemini Off Campus Drive 2024?

All interested and eligible candidates can apply for Capgemini Off Campus Drive 2024 online by the following link as soon as possible.

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