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Capgemini Careers 2022 Hiring Freshers | Any Degree/Diploma Graduates | 2021, 2022 Batch

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Capgemini Careers 2022 recruiting freshers for Service Desk – Contact Support Group (CSG) for 3 year degree/diploma- 2021,2022 batch graduates .The detailed eligiblity and application process are given in below

Capgemini Careers 2022

Capgemini Careers 2022 Recruitment Details:

Company Website: www.capgemini.com

Job Role: Service Desk – Contact Support Group (CSG)

Qualification: Any Degree/Diploma Graduates

Batch: 2021/ 2022

ExperienceFresher

Salary: Graduate – ₹ 2.75 LPA & Diploma – ₹ 2.25 LPA

Job Location: Kolkata/Bangalore/Pune

Last Date: 14 November 2022

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Eligibility for Capgemini Careers 2022:

  • Candidates must have completed any 3-year Degree/Diploma in 2021 & 2022
  • Job Location – Kolkata / Bangalore / Pune

Desired Skills for Capgemini Careers 2022:

  • Should have excellent communication and English speaking skills
  • Should have good interpersonal skills and ability to perform under pressure
  • Basic computing skills
  • Willing to work in a 24/7 environment
  • Should be open to sign Service Level Agreement and KPIs
  • Candidates must be open to relocate to any location and work in night shifts

Job Description:

  • Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support: Ticket Management,Business intelligence,Service Delivery ,Customer Management, Knowledge Management,Service Marketing
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
  • Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
  • Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
  • Clarify customer requirements
  • Probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy

Please Note –

  • Only shortlisted candidates will be invited for the assessment / selection process
  • Selection process will be done in virtual mode
  • Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online

How to Apply Capgemini Careers 2022?

Interested and eligible candidates can apply to this drive online by the following link on or before 10 November 2022.

To Apply(3 year Degree): Click here

To Apply(3 year Diploma): Click here

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