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Accenture Off Campus Recruitment Drive 2022 Freshers For Associate – Query Management

Accenture Off Campus Recruitment Drive for the role of Associate – Query Management for Any graduate or equivalent degree – 2018/2019/2020/2021 batch graduates at Hyderabad location. The detailed eligibility criteria and application process are given below.Accenture

Accenture Off Campus Recruitment Drive:

Company Website: www.accenture.com

Job Role: Associate – Query Management

Qualification: Any Graduate

Experience: 0-1 years

Batch: 2018/2019/2020/2021

Salary: 3.6 LPA (Expected)

Job Location: Hyderabad

Last Date: ASAP

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Job Description For Accenture Off Campus Recruitment Drive

  • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
  • The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
  • This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support.
  • The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

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Roles and Responsibilities:

  • In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your team and your direct supervisor
  • You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
  • You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
  • You will be working closely with project members to effectively deliver on the requirements
  • You will be an individual contributor as a part of a team with a predetermined focused scope of work.

Skillset:

  • Adaptable and flexible

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How to Apply Accenture Off Campus Recruitment Drive ?

Interested and eligible candidates can apply this drive in online by the following link by as soon as possible.

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