Accenture Invited applicatiopns from freshers for the role of New Associate-Query Management. Candidates with Any degree can apply for this position at Gurugram. The detailed company eligibility and application details are given below.
Details About Accenture Freshers Hiring 2022:
Company Website: www.accenture.com
Job Role: New Associate-Query Management
Qualification: Any Graduate
Experience: 0-1 Year
Salary (CTC): Upto 3.33 LPA (Expected)
Job Location: Gurgaon
Last Date: ASAP
Job Type: Full Time
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What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
What are we looking for?
We are looking for individuals who have the following skillset:
- Adaptable and flexible
Roles and Responsibilities
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your team and your direct supervisor
- You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be working closely with project members to effectively deliver on the requirements
- You will be an individual contributor as a part of a team with a predetermined focused scope of work.
Please note this role may require you to work in rotational shifts.
How to Apply Accenture Off Campus Drive 2022?
All interested and eligible candidates can apply for this Accenture Off Campus Hiring position online by the following link as soon as possible.
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