Wipro Associate Analyst 2026 | Retail Banking Support | Pune — Apply Now

Wipro Associate Analyst 2026 – Full Job Details

Wipro Associate Analyst 2026 is a customer-facing support role in a retail banking process run from Pune. You become the first line of help for the client’s customers, answering calls and emails, understanding their banking product questions and resolving them within the service levels agreed in the contract.

It suits graduates with clear communication, patience and an interest in banking products. Experience in a BPO or banking front office helps, but the role is built for entry-level hires who learn the process on the job.

What you will do

• Handle incoming help requests from clients by phone and email, politely and professionally.
• Record user details, the problem and every resolution step in the tracking system.
• Resolve queries within SLA using knowledge bases, FAQs and product information.
• Spot recurring issues in call logs and update self-help documents to speed up resolution.
• Escalate serious or delayed issues to the team leader.
• Share required product information and disclosures and follow service agreements.

Who should apply for Wipro Associate Analyst 2026

• Graduates (commerce, arts, science or similar) with strong spoken and written English.
• Interest in retail banking products such as accounts, cards, loans and payments.
• Comfortable with voice and email support and with targets and SLAs.
• Basic computer and MS Office skills.
• Willing to work from Pune in shifts as per the process.

Wipro Associate Analyst 2026 salary

Wipro does not publish pay on this listing. Job portals and AmbitionBox data for Wipro associate-level support roles point to roughly ₹2–3 LPA, with shift allowances in some processes. Confirm the CTC with HR.

Wipro Associate Analyst 2026 selection process (expected)

1. Online application and screening.
2. Communication assessment (voice and written English).
3. Operations round with banking and customer-service scenarios.
4. HR round on shifts and joining.

How to apply

1. Click the button above to open Job 212154 on Wipro Careers.
2. Click Apply now and create your candidate profile.
3. Highlight customer service, banking or BPO experience and language skills.
4. Submit and watch your email for assessment details.

Preparation tips

Revise basic banking terms – savings vs current accounts, NEFT/RTGS/UPI, credit vs debit cards, KYC – and practise answering a customer complaint calmly and step by step. Wipro’s communication tests focus on clarity, grammar and listening, so read aloud and practise mock calls.

More Wipro roles: see Wipro Service Desk Analyst 2026 and Wipro Graduate Engineer Trainee 2026, or browse Wipro Careers.

Frequently asked questions