Genpact Off Campus Drive 2026 | Management Trainee & Quality Analyst | Apply Now

Genpact Off Campus Drive 2026 is officially open! Genpact, one of India’s leading BPM and technology services companies, is inviting fresh graduates to apply for the role of Management Trainee – Quality Analyst in its Customer Care division at Gurugram. The Genpact Off Campus Drive 2026 is designed for dynamic, communicative, and process-oriented graduates who are ready to work in a fast-paced, US-hours environment and grow rapidly into quality and training leadership roles. If you are a graduate or post-graduate in any field with strong communication skills, a passion for process excellence, and the drive to work in a global BPM environment, this is your opportunity to launch a rewarding career with one of the most respected names in the industry.

Genpact Off Campus Drive 2026 – Full Job Details

About Genpact

Genpact (NYSE: G) is a global professional services and technology company with over 140,000 employees operating in 30+ countries worldwide. Originally spun off from GE, Genpact has grown into one of the most powerful BPM, analytics, and digital transformation companies, serving Fortune 500 clients across BFSI, healthcare, consumer goods, and technology sectors. In India, Genpact has major delivery centres in Gurugram, Hyderabad, Bengaluru, Mumbai, and Jaipur. The company is widely recognised for its emphasis on AI-driven process transformation, talent development programmes, and a meritocracy-driven work culture that helps freshers grow rapidly into leadership roles.

Role Overview – Management Trainee, Quality Analyst

As a Management Trainee – Quality Analyst in the Genpact Off Campus Drive 2026, you will be responsible for leading new hire training batches, monitoring quality of customer service interactions, and driving process improvement within the Customer Care division. You will work in a US-hours shift environment, supporting Payment Support specialists and Customer Service teams to meet performance goals. This role is ideal for freshers who are excellent communicators, process-oriented thinkers, and are ready to take on leadership responsibilities early in their careers within a high-performance BPM environment.

Key Responsibilities

• New Hire Training (NHT): Lead the New Hire Training (NHT) programme using client-provided training content to equip new team members with the required process knowledge, tools, and performance standards.
• Quality Monitoring: Evaluate and audit calls and cases handled by team members to assess quality health, provide structured feedback, and implement improvement plans where required.
• Refresher Training & PKTs: Conduct regular refresher training sessions and Process Knowledge Tests (PKTs) to reinforce learning and ensure team members stay current with process updates.
• Compliance Assurance: Ensure all customer care and collection activities comply with relevant industry regulations, company policies, and client-defined process flows at all times.
• Reporting & Performance Tracking: Prepare and present regular reports on team training and quality performance metrics, challenges, and achievements to senior management.
• Customer Escalation Handling: Handle escalated customer issues and complaints during periods outside new hire batches, maintaining high levels of customer satisfaction.
• Process Improvement: Proactively identify opportunities for process improvement within the Quality and Training functions and implement changes to enhance team efficiency and effectiveness.

Eligibility Criteria

• Educational Qualification: Graduate or Post Graduate in any field from a recognised institution
• Batch Year: 2025 or 2026 pass-out graduates (freshers welcome)
• Work Window: Mandatory readiness to work US hours – Evening/Night shifts in India (6:30 PM – 3:30 AM IST or 8:00 PM – 5:15 AM IST) with rotational week-offs
• Technical Skills: Advanced knowledge of MS Word and MS Excel; ability to work with data and prepare performance reports
• Communication Skills: Excellent verbal and written communication skills in English; prior experience in an international inbound/outbound voice process is preferred

Selection Process

The Genpact Off Campus Drive 2026 typically follows a structured hiring process:

• Round 1 – Online Application: Submit your application via the official Genpact careers portal (Taleo). Resumes are reviewed for educational background, communication skills, and process experience.
• Round 2 – Aptitude & Communication Assessment: Shortlisted candidates undergo an online assessment evaluating verbal reasoning, English proficiency, and basic process management aptitude.
• Round 3 – HR & Ops Interview: Final candidates are interviewed by the Genpact HR and Operations team to assess communication skills, leadership potential, shift readiness, and alignment with Genpact’s values of courage, curiosity, and incisiveness.

Salary & Benefits

Genpact has not publicly disclosed the exact CTC for this Management Trainee role. Compensation is competitive for a Gurugram-based BPM role. Genpact employees enjoy a range of benefits including health and medical coverage, learning and development programmes, access to Genpact’s AI and digital transformation training resources, mentorship from experienced BPM professionals, performance-linked growth opportunities, and transport facilities for night shifts.

How to Apply for Genpact Off Campus Drive 2026

1. Click the “Apply Now” button below.
2. You will be redirected to the official Genpact careers portal (Taleo).
3. Create a Genpact profile or sign in with your existing account.
4. Fill in your educational background, communication skills, and work experience (if any).
5. Upload your updated resume highlighting communication skills and process exposure.
6. Submit your application and note the Job Number BFS049193 for tracking.

Note: freshershunt.in is a job information platform. We are not the recruiter. Always verify details on the official company careers page before applying.

Frequently Asked Questions – Genpact Off Campus Drive 2026

Q1. Who is eligible to apply for Genpact Off Campus Drive 2026 Management Trainee?

Any graduate or post-graduate in any field from a recognised institution is eligible to apply. Candidates must be willing and available to work US hours (evening/night shifts in India), possess strong English communication skills, and ideally have experience or exposure to international voice processes or Training and Quality functions.

Q2. What is the salary offered in Genpact Off Campus Drive 2026?

Genpact has not disclosed the exact CTC for this Management Trainee position. The compensation is competitive for a Gurugram BPM role and will be discussed during the final offer stage. Additional benefits include health coverage, learning resources, and performance-linked incentives.

Q3. What is the job location for this role?

The Genpact Off Campus Drive 2026 Management Trainee – Quality Analyst role is based in Gurugram (Gurgaon), Haryana, India. It is a full-time, on-site position requiring US-hours availability (evening/night shifts in India time).

Q4. What is the selection process for Genpact Off Campus Drive 2026?

The process includes an online application, followed by an aptitude and English communication assessment, and a final HR and Operations interview evaluating leadership potential, shift readiness, process knowledge, and communication skills.

Q5. What is the last date to apply for Genpact Off Campus Drive 2026?

The posting is listed as ongoing with no fixed last date. We strongly recommend applying at the earliest as Genpact batches are rolled out frequently and seats fill up quickly. Click the Apply Now button above to apply via the official Genpact careers portal.

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